Protection for Green Deal customers

The Green Deal is government regulated so that customers get a fair deal from the scheme, with rules laid out for all parties to follow.

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The DECC have said that any Green Deal package must adhere to the following rules:

  1. The expected financial savings must be equal to or greater than the costs attached to the energy bill, known as “the golden rule” of the Green Deal.
  2. The measures installed must have been recommended for that property by an accredited, objective Green Deal Adviser who has carried out an assessment.
  3. The measures must be installed by an accredited Green Deal installer.
  4. For householders, the Green Deal Provider must give appropriate advice within the terms of the Consumer Credit Act and take account of the individual circumstances of the applicant.
  5. The Green Deal Provider must have consent from the relevant parties, including the express consent of the current energy bill-payer.
  6. The presence of a Green Deal must be properly disclosed to subsequent bill payers (e.g. new owners or tenants) alongside energy performance information.
  7. Energy suppliers must collect the Green Deal charge and pass it on within the existing regulatory safeguards for collecting energy bill payments – including protections for vulnerable consumers.

FAQs

What is the Green Deal?
The Energy Bill introduced to Parliament on 8 December 2010 includes provision for the new 'Green Deal', which is intended to revolutionise the energy efficiency of British properties. The Government is establishing a framework to enable private firms to offer consumers energy efficiency improvements to their homes, community spaces and businesses at no upfront cost, and to recoup payments through a charge in instalments on the energy bill.
Who is entitled to Green Deal Finance & Green Deal Grants?
It is understood that the Government will place no restrictions on who can apply for Green Deal Finance. Applicants current or past credit history will not be taken into account and applicants do not need to own their own home to benefit from Green Deal Finance as private tenants will be able to apply. More specific information is expected to be released soon.
Will Green Deal Finance & Green Deal Grants cover renewable energy?
Currently the green deal finance is focused on insulation, draught proofing and double glazing, but it is understood that the green deal finance and green deal grants will stretch to include some renewable energy sources also.
How will I repay the Green Deal Finance / Green Deal Grants?
The loan will be attached to the property in question as opposed to the individual. Green Deal Finance payments are calculated to ensure that all homeowners are financially better off by making sure that the total repaid is less that the resulting savings. The repayments are expected to be added to the energy bill and come from the energy savings.
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