Protection for Green Deal customers

The Green Deal is government regulated so that customers get a fair deal from the scheme, with rules laid out for all parties to follow.

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The DECC have said that any Green Deal package must adhere to the following rules:

  1. The expected financial savings must be equal to or greater than the costs attached to the energy bill, known as “the golden rule” of the Green Deal.
  2. The measures installed must have been recommended for that property by an accredited, objective Green Deal Adviser who has carried out an assessment.
  3. The measures must be installed by an accredited Green Deal installer.
  4. For householders, the Green Deal Provider must give appropriate advice within the terms of the Consumer Credit Act and take account of the individual circumstances of the applicant.
  5. The Green Deal Provider must have consent from the relevant parties, including the express consent of the current energy bill-payer.
  6. The presence of a Green Deal must be properly disclosed to subsequent bill payers (e.g. new owners or tenants) alongside energy performance information.
  7. Energy suppliers must collect the Green Deal charge and pass it on within the existing regulatory safeguards for collecting energy bill payments – including protections for vulnerable consumers.


What is the Green Deal?
The Energy Bill introduced to Parliament on 8 December 2010 includes provision for the new 'Green Deal', which is intended to revolutionise the energy efficiency of British properties. The Government is establishing a framework to enable private firms to offer consumers energy efficiency improvements to their homes, community spaces and businesses at no upfront cost, and to recoup payments through a charge in instalments on the energy bill.
How much will be made available via Green Deal Finance & Green Deal Grants?
Originally, the government suggested that around £6,500 will be available per home. However, the coalition government have hinted at that figure rising to around £10,000. Nothing is confirmed however, a home will only receive what is needed to sufficiently improve the energy efficiency.
Will Green Deal Finance & Green Deal Grants cover renewable energy?
Currently the green deal finance is focused on insulation, draught proofing and double glazing, but it is understood that the green deal finance and green deal grants will stretch to include some renewable energy sources also.
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